Health Benefits

Your Virtual Care & Telemedicine Benefits

Your Plan gives you options to access care virtually (by video or by phone) to receive quick, convenient, cost-effective care from wherever you are, using your phone, tablet or computer. You have two options: MDLIVE Virtual Visits and Regence Telemedicine.

MDLIVE Virtual Visits

Virtual visits are available whenever you or a family member need quick, convenient access to quality medical care. You’ll meet with a board-certified doctor who can diagnose your condition and prescribe medication if needed.

Connect by phone or video chat from your smartphone, tablet or computer. 

  • There is no cost to you
  • Not subject to the deductible
  • Available 24 hours a day, 7 days a week
  • Wait time for MDLIVE doctor visit is less than 15 minutes on average

Connect to MDLIVE in one of these ways:

  • Go online to
  • Download the MDLIVE app
  • Text OREGON to MDLIVE (635483) 
  • Call MDLIVE at (888) 725-3097

The first time you use MDLIVE, you’ll set up a secure account. It only takes a few minutes, then you’ll be ready to request an appointment now or for future appointments.

MDLIVE Virtual Medical Care

Board-certified doctors are available on-demand 24/7 or schedule a time that works for you to get care for non-emergency illnesses and injuries. For example:


Cold & Flu


Ear Pain


Insect Bites


Pink Eye


Sinus Problems

Sore Throat

UTI (Females, 18+)

Yeast Infections

And more

MDLIVE Behavioral Health

Talk from the privacy of your home. Choose from licensed therapists and board-certified psychiatrists, and schedule a time that works for you. MDLIVE can help with:


Aging & Caregiver Support




Grief & Loss

LGBTQ+ Support

Life Changes

Obsessive Compulsive Disorder (OCD)

Panic Disorders

Parenting Support


Relationship Issues

Stress Management

Trauma & PTSD

And more 

MDLIVE Dermatology

Get fast, customized care for skin, hair, and nail conditions. Board-certified dermatologists provide diagnosis, treatment plan and prescriptions, typically in 24 hours or less.


Alopecia (Hair loss)


Chronic Hives


Dermatitis (including Maskne)



Fungal Skin Infections




Skin Pigmentation Disorders

Suspicious Spots & Moles


And more

Regence Telemedicine

Many providers offer telehealth (phone or online) visits. This allows you to have a virtual visit with a doctor who knows you and your health history.

The Plan covers telehealth visits just as it covers an office visit.

Telehealth visits may be a good option for:

  • Urgent care for a sudden illness or condition
  • A pediatric visit for your sick child
  • Getting a prescription refill
  • Follow up visits to discuss test results or a treatment plan
  • Routine visits for care of an ongoing condition 
  • Discussing health concerns

Ask if your provider offers telehealth visits and schedule appointments directly with the provider’s office. You will receive instructions on how to access your secure online visit.

To find an in-network provider who offers telehealth visits, go to, sign in and click “Find a Doctor,” then click Remote Services/Telehealth in the filters.